Shipping policy

SHIPPING POLICY

Thank you for shopping with The Happy Dog!

ORDER PROCESSING

Orders are typically processed within 2–5 business days, excluding weekends and holidays. During product launches, sales, or holiday periods, processing may take longer.

SHIPPING LOCATIONS

We currently ship within the United States. We do not currently offer international shipping.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout before payment is completed. Any available free-shipping promotions will be shown at checkout.

ESTIMATED DELIVERY

After processing, standard shipping typically takes 3–7 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

TRACKING

When tracking is available, you will receive a shipping confirmation email with your tracking information. Please allow up to 48 hours for tracking updates to appear.

ADDRESS ACCURACY

Customers are responsible for entering a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been placed.

LOST, DELAYED, OR DAMAGED PACKAGES

The Happy Dog is not responsible for carrier delays. If your package is delayed or appears to be lost, please contact us so we can assist you in working with the shipping carrier.

If your order arrives damaged or you receive an incorrect item, contact us within 7 days of delivery. Please include your order number and clear photographs of the item and packaging.

Packages marked as delivered by the carrier are not eligible for an automatic refund or replacement. Please check with household members, neighbors, and the shipping carrier before contacting us.

For shipping questions, please contact us through the contact form on our website or at the customer-service email listed on your order confirmation.